Refund Policy

Eligibility

Full refunds are available if you cancel in writing at least 14 days before the cohort start date and have not accessed downloadable cohort materials beyond the orientation pack.

Timeframe

Refund requests must be emailed within 30 days of payment for unused self-paced primers, or before the 14-day pre-start window for live cohorts as described above.

Full vs partial refunds

If you withdraw after a live cohort begins but within the first 7 calendar days, and you have attended no more than one live session, we may offer a partial refund of 50% of tuition. After that point, tuition is generally non-refundable.

Non-refundable items

Third-party exam fees (if any), custom dataset preparation for Ledger Cohort, on-site facilitator travel already incurred, and completed one-to-one clinics are non-refundable.

Refund process

Email contact@dataflowdev.digital with your invoice number, full name, and reason for the request. We confirm receipt within three business days.

Processing time

Approved refunds are processed within 15 business days of approval.

Refund method

Funds return via the original payment method when possible. Bank transfers may be used if the original method is unavailable; you are responsible for providing accurate account details.

Cancellation by us

If Dataflowdev Digital cancels a cohort, you may choose a full refund or transfer to a later date at no extra tuition.

Exceptions

Documented medical emergencies or government travel restrictions may qualify for case-by-case transfers or credits even outside the standard windows. Credits expire 12 months from issuance.

Contact for refund requests

Phone 2520 0652 · contact@dataflowdev.digital · Street: Dominion Centre; City: Wan Chai; State/province/area: Hong Kong; Country: Hong Kong.